Terms and Conditions

Payment Options

  • Moon currently offers two ways to pay for your order – Payment methods are either Paypal or Cash on Delivery. Cash on Delivery is only available for orders less than 1500 AED.
  • If you are paying via Paypal, your total amount will be converted to US Dollars ($).
  • The prices indicated are in United Arab Emirates Dirham AED and include all taxes but do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any time.

Delivery

  • Once your order is placed, you will receive a confirmation email from the Moon Team.
  • Delivery within Abu Dhabi and Dubai – Only 50 AED (additional charges apply for other areas). Softplay delivery has a minimum charge of 85 AED for the first item. Each additional softplay item incurs an additional charge of 35 AED. Please contact us for shipping quotes outside of the UAE.
  • Please allow 7-10 working days for delivery within the UAE.
  • Orders will be delivered between Sunday and Thursday – all of our dispatch timescales do not include weekends or public holidays.
  • For other delivery countries please email for a quotation.
  • Moon does everything in its power to respect the above delivery times. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery. If you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your query. During this period of investigation, no reimbursement or re-delivery will take place.

Product information

  • Moon Kids takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes, deviations or omissions to any information given.

Contact info

  • We welcome any comments, questions and communication.
  • E-mail: contact@moonkids.ae
  • Telephone: +971 0555910112
Scroll Up